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Frequently Asked Questions

1. How long have you been in business?

   We have been in the shutter business since February 2002. Each year since we have grown with the market to such an extent that we have many returning customers from as far afield as Inverness and Kerry.

2. Does Shutterplus offer a measuring and fitting service?

   As of the beginning of 2012, we will be rolling out our surveying and installation service. Please click on this link to find out if we have a shutter installer in your area. 

3. Do you have a showroom where we can see your shutters?

   We have decided to avoid having high street showrooms which are expensive to maintain and run. Cutting out these huge overheads allow us to sell premium quality shutters at the most competitive prices in the UK & Ireland.

4. Do you use different kinds of wood?

   After many years using basswood, poplar and MDF, we have come to the conclusion that basswood is the best material for moveable louvre shutters. It is both lightweight and stable, machines well and accepts a paint or stain finish equally well. We also offer a premium grade Cedar shutter as well as a waterproof PolyTherm product.

5. A lot of shutters I've seen have a plastic look and feel. How are your shutters finished?

   Our shutters are hand-sprayed to a 30% satin sheen finish which ensures that they look and feel as a real wood shutter should.

6. Is basswood a renewable material?

   Each year the US grows almost three times as much basswood as it harvests so it is truly a renewable resource.

7. What eco-friendly practices does Shutterplus implement?

   We are constantly looking for ways to reduce our carbon footprint. We limit the amount of polystyrene used in our packaging while both the cardboard and polystyrene are easily recycled.

8. Your prices are much lower than your competitors. How come?

   We sell our shutters direct to the public so there are no intermediaries taking their profit. We don't have expensive showrooms or glossy brochures that customers inevitably end up paying for. Most of our competitors purchase in small lots from a UK importer; we purchase in container lots direct from the factory. Hence quality shutters, at sensible prices!

9. How long will it take to have my shutters made and delivered or installed?

   Once you have ordered and paid your deposit, you can expect to receive your shutters within approximately 8 weeks. We also update you at regular intervals on the status of your order.

10. Are your shutters difficult to fit?

    Not at all. Standard windows and bay windows are relatively simple to fit with shutters. Wider windows requiring tracking can be a little more difficult. We supply you with all the panels pre-hinged and frames pre-mitred with magnets attached. Fixing screws, wall plugs or knobs/catches are not supplied.

11. Can shutters be fitted to tilt and turn windows?

    Absolutely. On inward opening windows, the shutters are mounted outside the reveal on the face of the wall using the camber frame. If you have inward opening french doors, you also have the option of mounting the shutter directly onto the door using a french door cut-out design.

12. What should I allow for in my new-build plans?

    If you want an architrave-type frame on 4 sides of your window, avoid protruding window boards. Don't fit architraves as our frames incorporate a decorative moulded or a plain beaded architrave. Allow wall space between windows for the shutter panels to fold back onto.

13. How many shutter panels should I have in my window?

    The style of your window normally dictates the number of panels. For example if you have a 4' wide window with 4 panes of glass, you can either put 2 x 2 foot panels of 4 x 1 foot panels. The price is the same regardless. 2 panels will allow more light in and give a better view out but will take up more wall space when folded back.

14. Which louvre size should I choose?

    The louvre size should generally be in proportion to the size of the panel. In the above example, an 89mm or 115mm louvre might be too big for the 4 x 1 foot panels, so a better choice would be 46mm or 64mm. Apart from the asthetics, the larger louvre will allow more light in and give you a better view out. Again the price is the same regardless which size you choose.

15. What is the largest shutter panel you can make?

    Our maximum width for individual panels is 600mm while the maximum height is 3000mm. Minimum width is 200mm and minimum height is 250mm.

16. Do you provide a nationwide delivery service?

    We deliver to mainland UK and Ireland free of charge. For other areas please contact us and we will be glad to give you a price for delivery.